Lovehoney Group is the world's leading sexual wellbeing company, with the mission to elevate pleasure through innovative technologies, a data-driven approach, and foster creative and fresh perspectives on intimacy. We offer exciting brands with innovative, high-quality sex toys, lingerie, and accessories in a streamlined online shopping experience.
At Lovehoney, we employ over 800 passionate and progressive individuals across 11 global offices, each person contributing a unique blend of talents to our diverse workforce. We are proud to be a company that thrives by doing things differently, challenging expectations and stereotypes while making a positive impact on our customers' lives.
Join us at Lovehoney, where pleasure combines with creativity, data, and innovation!
We are currently looking for a Product Manager - App & Digital Experience who will play a key role in shaping and enhancing our health division's digital products. You will lead the development of intuitive, engaging, and trusted app and web experiences that support customers throughout their women's health journey. Working closely with technology, design, content, medical, and commercial teams, you will use customer insights and data to define the product roadmap, prioritise improvements, and deliver digital experiences that increase engagement, satisfaction, and long-term value.
What you will do
Own and continuously evolve the end-to-end digital customer experience across the Health Companion App, website, webshop, and connected digital touchpoints, ensuring a seamless and engaging consumer journey.
Define and execute the product roadmap for the Companion App and digital ecosystem, prioritizing new features, UX improvements, personalization, educational content, community experiences, and commerce capabilities that increase engagement, retention, and customer lifetime value.
Optimize the complete digital customer journey-from discovery and education to purchase, onboarding, engagement, and repeat purchase-leveraging customer insights, behavioral analytics, experimentation, and conversion rate optimization.
Build and continuously improve the digital commerce experience, working closely with Growth, Brand, and Commercial teams to optimize product discovery, merchandising, checkout flows, subscriptions, cross-selling, and overall webshop performance.
Develop a robust product analytics and measurement framework, including KPI dashboards, customer research, feature performance, A/B testing, and feedback loops, while collaborating with internal stakeholders and external technology partners to continuously enhance the digital ecosystem.
What you should bring
Proven experience as a Product Manager, Product Owner, Digital Experience Manager, or E-commerce product manager in high-growth startups, scale-ups, or venture-building environments; experience in FemTech, HealthTech, wellness, subscription, DTC, or consumer technology is a strong plus.
Demonstrated success owning and optimizing digital ecosystems including mobile apps, websites, webshops, and customer engagement platforms, with a strong track record of delivering customer-centric product improvements and commercial growth.
Strong expertise in digital product management, UX/UI, customer journeys, e-commerce optimization, mobile ecosystems, personalization, product analytics, experimentation, and lifecycle engagement.
Strategic thinker with a hands-on mindset, able to translate customer insights, business priorities, and market opportunities into intuitive digital experiences while thriving in fast-paced, ambiguous environments.
Excellent leadership and stakeholder management skills, with the ability to align cross-functional teams, manage external technology partners and agencies, prioritize effectively, and drive continuous product innovation across multiple digital platforms.
What we can offer you
A welcoming workplace full of drinks, snacks, friendly faces and fun team-building events
Access to unique discounts at high street retailers, hotels, and service providers, in addition to a 50% discount on all Lovehoney products to explore and discover new ways to have fun
Enjoy a hybrid work model that fosters flexibility and work-life balance, with three days per week in-office and the opportunity to work remotely for up to 4 weeks per year, alongside 25 days' holiday, plus an additional day for each year you are with Lovehoney, providing ample time for relaxation, rejuvenation, and exploration
Access to customized training opportunities to support your unique learning journey, complemented by biannual feedback cycles, offering valuable insights into your performance and growth areas, enhancing your development within the company.
Recognising the significance of physical and mental health, we proudly provide gym benefits in addition to a mental wellbeing platform, to ensure our employees thrive both professionally and personally.
Stay secure at work and at home with a complimentary 1Password Family account. All Lovehoney Group employees can invite up to five family members to join, offering your household a safe and simple way to manage passwords and sensitive information safely and easily.
Our interview process
CV review
Interview with one of our Talent Acquisition Team Members
Hiring Manager Interview (via Teams)
Task
Hiring Team Interview (onsite case presentation
Lovehoney Group is an equal opportunities employer. We promise that every qualified person will be evaluated according to skills regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
If you require accommodations during the interview process due to a disability, please inform your Talent Acquisition Specialist so that we can ensure a smooth and inclusive experience for all candidates.
At Lovehoney Group, we embrace innovative technologies to enhance our recruitment process. We leverage artificial intelligence during screening interviews for CV reviews and note-taking. We prioritize transparency and respect your preferences, so you'll have the option to opt out of recording and AI-driven note-taking while still receiving full and fair consideration for the role.
We currently have a hybrid work model supporting a blend of in-office and remote work (3 days per week in-office).
If we sparked your interest and you are open to embarking on your professional path with us, please visit our Lovehoney careers page to apply: https://jobs.eu.lever.co/lovehoneygroup
Our privacy policy is available here: https://www.lovehoneygroup.com/privacy-policy/
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
